Free Shipping on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.
- Most orders ship via UPS, USPS, or FedEx ground.
- Most orders ship out within 3 to 5 business days and are delivered within 7-15 business days of the order being placed.
- We send out tracking email shortly after the order ships.
- Some shipments may require signature for delivery, but most orders ship with no signature required. If signature is required then the shipper will make up to 3 delivery attempts.
- We are currently unable to ship to the following locations: Alaska, Hawaii, Canada, or Puerto Rico.
Please note that while we do offer Free Shipping, the customer will be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product received.
Cancellation Policy: At The Mendocino Swap Shop, we pride ourselves in how fast our orders ship out, but for this reason we cannot guarantee that orders placed on our website will be able to be cancelled before the order ships. So, please carefully review your order before submitting to prevent need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out.
Return Policy: Please notify us within 30 days of delivery to request return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain return authorization by contacting us and providing the following information: customer name, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after return is received back at our warehouse.
Mattress Return Policy: Mattresses are non-returnable if opened or taken out of their plastic wrapping.
Damaged or Defective Orders: Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to firstname.lastname@example.org . Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund.
NOTICE ON SHIPPING DELAYS:
While we are able to accept orders on our website, some shipments may be delayed.
Some of our vendor’s warehouses have been temporarily closed down during this National Health Emergency and are experiencing a two week delay in shipping out products.
Orders shipped out of our warehouses are taking appropriate, preventative measures to protect the health and well-being of our customers, and of our warehouse associates who will be packing up the orders. At this time orders fulfilled by our warehouses are still shipping within 2-5 business days of processing.
We will monitor this situation closely and update our website as needed, as this may change on a daily basis
We appreciate your patience and understanding in this matter